How we collect, use, and protect your personal information
JRT Fencing Supplies Ltd (Company No: 16600602) is committed to protecting your privacy and ensuring your personal data is handled safely and responsibly. This privacy policy explains how we collect, use, store, and protect your personal information in compliance with UK GDPR and the Data Protection Act 2018.
Last Updated: October 2024
JRT Fencing Supplies Ltd is the data controller responsible for your personal information. Our contact details are:
If you have any questions about how we handle your personal data, please contact us using the details above.
We collect information that you provide when you:
This information may include:
| Data Type | Examples | Purpose |
|---|---|---|
| Identity Data | Name, title, date of birth | Order processing, account management |
| Contact Data | Email, phone, address | Communication, delivery |
| Financial Data | Payment details, bank information | Payment processing |
| Transaction Data | Order history, payment records | Service provision, accounting |
| Business Data | Company name, VAT number, trade license | Trade account management |
| Technical Data | IP address, browser type, device info | Website functionality, security |
| Usage Data | Website interactions, preferences | Improving user experience |
| Marketing Data | Communication preferences | Sending relevant marketing materials |
When you visit our website, we automatically collect:
We may receive information about you from:
We use your personal information for the following purposes:
You can opt out of marketing communications at any time by clicking the unsubscribe link in our emails, contacting us directly, or updating your account preferences. Opting out of marketing will not affect service-related communications.
We process your personal data under the following legal bases:
Processing is necessary to fulfill our contract with you, including order processing, delivery, and customer service.
Processing is required to comply with legal obligations, such as tax records, accounting requirements, and health and safety regulations.
Processing is necessary for our legitimate business interests, including:
For certain activities such as newsletter subscriptions and some marketing communications, we rely on your explicit consent. You may withdraw consent at any time.
We may share your personal information with the following parties:
All third parties we work with are required to respect the security of your data and treat it in accordance with the law. We only permit them to process your data for specified purposes and in accordance with our instructions.
We retain your personal data only for as long as necessary to fulfill the purposes for which it was collected:
| Data Type | Retention Period | Reason |
|---|---|---|
| Order and Transaction Data | 7 years | Legal and tax requirements |
| Trade Account Information | Duration of relationship + 7 years | Business records, legal requirements |
| Marketing Preferences | Until consent is withdrawn | Ongoing marketing activities |
| Website Analytics | 26 months | Google Analytics standard retention |
| CCTV Footage | 30 days | Security purposes |
| Customer Service Records | 3 years | Service quality and dispute resolution |
After the retention period expires, personal data will be securely deleted or anonymized.
We implement appropriate technical and organizational measures to protect your personal data:
In the event of a data breach that poses a risk to your rights and freedoms, we will notify you and the Information Commissioner's Office (ICO) within 72 hours of becoming aware of the breach.
Under UK GDPR, you have the following rights regarding your personal data:
Request a copy of the personal data we hold about you, known as a Subject Access Request (SAR).
Request correction of inaccurate or incomplete personal data we hold about you.
Request deletion of your personal data in certain circumstances (also known as the "right to be forgotten").
Request that we restrict processing of your personal data in certain situations.
Request transfer of your personal data to another organization or to you in a structured, commonly used format.
Object to processing of your personal data based on legitimate interests or for direct marketing purposes.
Request human review of automated decisions that significantly affect you.
Withdraw your consent at any time where we rely on consent as the legal basis for processing.
To exercise any of these rights, please contact us at:
We will respond to your request within one month. In some cases, we may need to verify your identity before processing your request.
If you are unhappy with how we have handled your personal data, you have the right to lodge a complaint with the Information Commissioner's Office (ICO). Visit www.ico.org.uk or call 0303 123 1113.
Cookies are small text files stored on your device when you visit our website. They help us provide you with a better experience and allow certain features to function.
| Cookie Type | Purpose | Duration |
|---|---|---|
| Essential Cookies | Required for website functionality, shopping cart, secure areas | Session/Persistent |
| Performance Cookies | Google Analytics to understand how visitors use our site | Up to 26 months |
| Functionality Cookies | Remember your preferences and settings | Persistent |
| Marketing Cookies | Track visits across websites for advertising purposes (requires consent) | Varies |
You can control cookies through your browser settings. Most browsers allow you to refuse or delete cookies. However, blocking essential cookies may affect website functionality.
To manage cookies:
Our website and services may integrate with third-party services that have their own privacy policies:
We use secure payment processors to handle transactions. Your payment information is processed directly by these providers and is not stored on our servers.
We use Google Analytics to analyze website traffic. Google Analytics collects information anonymously and reports website trends. For more information, see Google's Privacy Policy.
Our website includes links to social media platforms. If you click these links, those platforms may collect data about you. We recommend reviewing their privacy policies.
We share necessary delivery information with courier companies. They process this data according to their own privacy policies.
We primarily operate within the UK. However, some of our service providers may process data outside the UK/EEA. When this occurs, we ensure appropriate safeguards are in place:
Our services are not directed at children under 16. We do not knowingly collect personal information from children. If you believe we have inadvertently collected data from a child, please contact us immediately so we can delete it.
We may update this privacy policy from time to time to reflect changes in our practices or legal requirements. We will notify you of significant changes by:
We encourage you to review this policy periodically. Continued use of our services after changes constitutes acceptance of the updated policy.
If you have questions, concerns, or requests regarding this privacy policy or our data practices, please contact us:
We're here to help with any questions about how we handle your personal information.
For formal data protection requests, please put "Data Protection Request" in the subject line of your email or at the top of your letter.